As evidenced by Formula 1 Racing, world class asset performance is based on high performing team members supported by the latest technology. Yet in most organizations, new technology is placed at the front of the line, whereas maintenance is often relegated to the back.

This organizational status gap between the latest technology and the humans that implement them is the primary driver of the following observed dynamics:

• ‘brittle’ performance of assets, where short term productivity boosts are followed by catastrophic systemic failure
• plateauing of new tech adoption at 40 – 60% of plan
• build-up of technical debt
• development of a two systems way-of-working within the organization, one based on the new technology, and one based on ‘the way we always do it’

In this talk we will discuss how leaders should turn their focus away from the latest in technology, and on to the technology – maintenance staff status gap in order to achieve stellar results while primarily leveraging already purchased technology.

Supporting examples will be provided.