Transformation efforts often celebrate success the moment new systems, tools, or processes go live. Given the challenges overcome to reach implementation, this is understandable—but almost always premature. Declaring victory too soon shifts focus away from the critical work of adoption, leading to disengagement and diminishing the impact of change management. Even the most powerful tools are destined for failure without user buy-in. In this session, we explore why adoption is the true measure of success and how leveraging the three archetypes of adopters can drive sustainable transformation.

• How adoption is a common cause for project failure
• Ways to recognize and leverage the development process for proactive change management
• Of the three archetypes of adopters and the advantages, risks & challenges each bring to the adoption table